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Què he de fer si necessito ajuda amb els productes?
Contacteu amb nosaltres per correu electrònic a info@farmaciabarcelona.com o per telèfon a +34 934 876 145 per poder assistir-vos en qualsevol dubte que tingueu.
És possible modificar la comanda que acabo de fer?
Si voleu cancel·lar o modificar una comanda, envieu un correu electrònic a info@farmaciabarcelona.com el més aviat possible. Farem tot el possible per atendre la vostra sol·licitud. No obstant això, una vegada s'ha fet una comanda, no podem garantir la cancel·lació o la modificació de la compra.
Acabo de finalitzar la meva comanda, però encara no he rebut el resum de la comanda.
Pot passar que el resum de la vostra comanda sigui enviat uns minuts després de finalitzar la comanda. Us recomanem que reviseu la safata de \"Spam\". Depenent dels paràmetres de la vostra missatgeria, el missatge pot arribar-hi. Si no rebeu cap correu electrònic, contacteu amb el nostre Servei d'Atenció al Client.
Quins són els beneficis de crear un compte?
Crear un compte us permet:
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La meva comanda no ha estat acceptada. Per què?
Assegureu-vos que l'adreça que heu introduït al camp \"Facturació\" és la mateixa adreça registrada al vostre banc i l'adreça en què rep els vostres extractes bancaris. Si el sistema segueix sense acceptar la vostra comanda, poseu-vos en contacte amb el vostre banc i després amb nosaltres a info@farmaciabarcelona.com , estarem encantats d'ajudar-vos.
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Acceptem les següents formes de pagament per a les compres en línia:
- Visa
- Mastercard
- American Express
- PAYPAL
- Transferència bancària
Tingueu en compte que la vostra adreça de facturació ha de coincidir amb l'adreça que apareix a l'extracte de la targeta de crèdit. En aquest moment no acceptem targetes regal.
S'ha rebutjat la meva comanda, he de fer-ne una de nova?
Si heu rebut un correu electrònic en què us informem que la vostra comanda ha estat cancel·lada, feu una nova comanda online o poseu-vos en contacte amb nosaltres a info@farmaciabarcelona.com .
Està inclòs l'IVA al preu final i com puc reclamar l'IVA?
Tots els preus inclouen IVA. En aquest moment no podem oferir un servei de devolució d'impostos per a cap dels nostres clients en línia.
Quan es carregarà l'import de la compra a la targeta de crèdit?
La transacció es carregarà a la targeta de crèdit després de comprovar les dades de la targeta, rebre l'autorització de crèdit, confirmar la disponibilitat i preparar l'enviament de la vostra comanda.
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Oferim una varietat de serveis de logística per a més facilitat. Totes les comandes són processades de dilluns a divendres, excepte dissabtes, diumenges i dies festius.
Es pot enviar el meu article a la botiga?
Disposem de la nostra botiga al Passeig de Gràcia 90, 08008 Barcelona. Sense cap cost es pot recollir l'article de dilluns a divendres de 8h-22.30h. i dissabtes, diumenges i festius de 9h-22.30h.
Com puc fer el seguiment de la meva comanda?
Farmàcia Barcelona us enviarà diversos correus electrònics durant el procés, per mantenir-vos informats sobre l'estat de la vostra comanda. Tingueu en compte que no proporcionem números de seguiment per raons de seguretat, sinó únicament els enllaços de seguiment que es troben al correu electrònic de confirmació d'enviament. Rebreu un correu electrònic de confirmació d'enviament amb un enllaç per fer el seguiment del vostre paquet. A continuació, us enviarem un correu electrònic de confirmació de lliurament una vegada que el missatger ens notifiqui que la seva comanda ha estat lliurada.
Devolucions
Si a l'hora del lliurament veus que el teu producte està malmès o defectuós, pots tornar-lo posant-te en contacte amb nosaltres a través de info@farmaciabarcelona.com o trucant-nos al 934 87 61 45.